Transparency Report 2025

Last Updated: October 2025

At Palmabook, transparency is not a slogan — it’s a principle.
We believe that every Host, Guest, and Partner deserves full visibility on how we manage data, security, and community integrity.

This Transparency Report summarizes our global compliance, safety actions, and technology practices for the year 2025.

1. Platform Integrity

Palmabook maintains a zero-tolerance approach to fraud, discrimination, and abuse.
All activity is monitored by Palmabook AI and verified by our internal compliance team.

2025 Integrity Highlights

  • 🧠 98.6 % of listings verified for authenticity (manual + AI validation)

  • 🛡️ 99.2 % of bookings processed securely through Palmabook Payments

  • 🚫 0.3 % of listings suspended for policy or identity violations

  • 🔍 24/7 monitoring of all booking, payment, and messaging activity

  • 🕵️‍♂️ Fraud-prevention accuracy: 99.7 % (Stripe Radar & internal AI cross-system)

Palmabook continuously improves its fraud-detection model to identify anomalies before they impact users.

2. Data Protection & Privacy

Palmabook is fully aligned with the highest international privacy frameworks — GDPR, CCPA, PIPEDA, LFPDPPP — and implements Privacy by Design across all systems.

Key Metrics 2025

  • 🔒 100 % of traffic encrypted via SSL/TLS

  • 🧾 0 data breaches or unauthorized disclosures recorded

  • 👥 27 user requests for data access / deletion — 100 % processed within 30 days

  • 💽 ISO 27001-compliant storage in Google Cloud data centers

We collect only what’s necessary to operate and never sell, rent, or trade personal data.

3. Advertising & AI Ethics

All advertising and AI systems comply with Google Consent Mode V2 and the OECD AI Principles.

Palmabook AI operates under strict guidelines:

  • 🚫 No profiling based on race, religion, gender, or personal beliefs

  • 🧩 Regular fairness & bias audits

  • 🤖 Automated decisions are supervised by human reviewers

  • 📈 All ads respect Google Ads and Meta Advertising Transparency Standards

We publish algorithmic impact updates annually to ensure ethical AI evolution.

4. Legal & Community Requests

We receive occasional legal or moderation requests related to content, identity verification, or potential fraud.

2025 Request Summary

Request Type Total Received Action Taken % Average Resolution Time
Fraud / Abuse Reports 87 100 % ≤ 48 h
Identity Verification 54 100 % ≤ 24 h
Content Removal (violations) 39 97 % ≤ 72 h
Data Access Requests 27 100 % ≤ 30 days

All verified reports are reviewed manually by Palmabook’s Safety Team to maintain fairness and due process.

5. System Reliability & Uptime

Palmabook infrastructure is hosted on secure, redundant, cloud networks with 24/7 uptime monitoring.

2025 Performance Summary

  • ⚙️ 99.982 % system uptime

  • ⏱️ Average page load speed : 1.1 s

  • 🔁 5 major updates deployed without service interruption

  • 🧩 Full backups every 12 hours

This ensures seamless booking and payment operations worldwide.

6. Ethics & Accountability

Palmabook is guided by four core values that govern every decision:
Transparency | Security | Innovation | Trust

We voluntarily disclose our internal metrics and review procedures so that every user can understand how Palmabook protects its community.

7. Contact & Reporting

To report a security issue or ethical concern:
📧 legal@palmabook.com
📱 WhatsApp +1 (450) 809-0906
🌐 facebook.com/Palmabook

All reports are acknowledged within 24 hours and resolved within 7 business days whenever possible.

Transparency | Security | Innovation | Trust

© 2025 Palmabook.com — All rights reserved.
Palmabook operates under international digital-commerce and data-protection standards to ensure a safe, fair, and ethical ecosystem for Hosts and Guests worldwide