Palmabook Privacy Policy

Last Updated: October 2025

This Privacy Policy explains how Palmabook.com (“Palmabook”, “we”, “our”, or “us”) collects, uses, processes, and protects your personal information when you access or use our website, mobile applications, or AI-powered services (collectively, the “Palmabook Platform”).

This Policy also covers information collected by Palmabook Payments, which manages secure transactions and payment processing on behalf of Palmabook.

1. Information We Collect

Palmabook collects information in three main categories:

1.1 Information You Provide

We collect data you voluntarily provide when creating an account, booking a stay, or listing a property:

  • Account Information: Name, surname, email address, date of birth, and password.

  • Profile Details: Phone number, address, and optional profile photo to facilitate communication between Hosts and Guests.

  • Listing & Booking Data: Information about the properties you list, reservations made, availability calendars, and pricing.

  • Payment Data: Banking details, billing address, or credit/debit card information to process payments via Palmabook Payments.

  • Customer Support: Messages, feedback, or other communications you send via our Facebook page or official email channels.

1.2 Information Collected Automatically

When you visit Palmabook, we may automatically collect:

  • Device data: IP address, browser type, operating system, and device identifiers.

  • Usage data: Pages visited, search queries, clicks, and interaction time.

  • Cookies and analytics: We use cookies and similar technologies to improve navigation, personalize ads, and measure engagement.

1.3 Information from Third Parties

We may receive data from trusted partners such as Booking.com, Airbnb, Google Ads, Meta (Facebook), and payment processors to ensure your experience and payments are synchronized securely.

2. How We Use Your Information

Palmabook processes your information to:

  1. Provide and operate the Palmabook Platform.

  2. Facilitate secure payments and prevent fraud.

  3. Personalize content and improve user experience.

  4. Communicate with you about reservations, updates, and promotions.

  5. Comply with legal and tax obligations applicable in Canada, Mexico, and other jurisdictions.

  6. Power our AI concierge services (Palmabook AI) to assist with customer support and property management recommendations.

We never sell personal information. Your data may be shared only with verified third-party providers strictly necessary for payment, hosting, or advertising operations.

3. Data Retention and Security

Palmabook implements robust administrative, technical, and physical safeguards, including:

  • SSL/TLS encryption

  • Encrypted storage of payment data

  • Firewalls and intrusion detection

  • Limited access to authorized personnel only

We retain your data as long as your account is active or as required by tax and legal obligations.
If you suspect unauthorized access or misuse of your credentials, please contact us immediately at admin@palmabook.com.

4. Your Rights

Depending on your country of residence (Canada, Mexico, or the EU), you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent to data processing

  • Request data portability

  • File a complaint with your national privacy authority

Requests should be made by email at admin@palmabook.com or through our verified Facebook page Palmabook.com for authentication.

5. Cookies Policy

Palmabook uses cookies and similar technologies for:

  • Essential site functionality

  • Analytics and performance measurement

  • Personalized advertising (via Google and Meta)

You can modify or disable cookies anytime in your browser settings. Some features may not function properly if cookies are disabled.

6. Changes to This Privacy Policy

Palmabook may modify this Policy periodically. Updates will appear on this page with a new “Last Updated” date.
We will notify users by email at least 30 days before any significant changes take effect.
Continued use of the Platform constitutes acceptance of the revised Policy.

7. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact:

Palmabook.com
📍 Montreal, QC, Canada / Cancún, Q. Roo, Mexico
📧 Email: admin@palmabook.com
☎️ Whatsapp: +1 (450) 809-0906
🌐 Facebook: facebook.com/Palmabook