Palmabook Host Guarantee Terms

Last Updated: October 2025

1. Overview

The Palmabook Host Guarantee (“Host Guarantee”) is a goodwill protection program created to assist verified Hosts in the rare event of direct, physical property damage caused by a verified Guest during a confirmed stay booked through the Palmabook Platform.

The Host Guarantee is not an insurance policy, and Palmabook is not an insurer.
This program operates as a commercial courtesy under defined eligibility, limitations, and verification procedures.

These Terms apply in addition to the Palmabook Terms of Service and Payments Terms of Service.

2. Scope of Coverage

Palmabook may, at its discretion, compensate a verified Host for eligible repair or replacement costs if:

  • The booking was confirmed and paid through the Palmabook Platform;

  • The Host complied with all reporting deadlines and claim procedures;

  • The damage occurred during a verified Guest’s stay; and

  • The claim meets all documentation and verification criteria.

This coverage applies exclusively to tangible property physically damaged during an active reservation.

3. Eligibility Requirements

To qualify for a Host Guarantee review, the Host must:

  1. Be an active verified Host with an approved listing;

  2. Report the loss or damage within 14 days after Guest checkout or before the next Guest checks in (whichever is earlier);

  3. Attempt resolution directly with the Guest through the Palmabook Resolution Center prior to filing a claim;

  4. Provide verifiable documentation, including:

    • Clear photos of the damage;

    • Proof of ownership or value (receipts or invoices);

    • Repair or replacement estimates;

    • Communication records with the Guest.

Failure to meet these requirements may void eligibility.

4. Exclusions and Limitations

The Host Guarantee does not cover:

  • Normal wear and tear, cosmetic damage, or pre-existing defects;

  • Loss of income, business interruption, or operational downtime;

  • Theft or vandalism not directly caused by the booked Guest;

  • Cash, securities, collectibles, vehicles, boats, pets, or digital assets;

  • Damage resulting from natural disasters, force majeure, or negligence by third parties.

Any payment will be offset by funds recovered from other sources, including:

  • Security deposits;

  • Private insurance;

  • Direct Guest payments;

  • Indemnities or third-party coverage.

5. Evaluation and Payment

All claims are reviewed individually.
If approved, Palmabook may, at its sole discretion:

  • Reimburse the Host for verified repair or replacement costs, or

  • Arrange professional repair or equivalent compensation through Palmabook Payments.

Payment processing may take up to 30 business days from final approval.
Palmabook’s decision is final and non-appealable once disbursed.

6. Host Responsibilities

To maintain eligibility, the Host must:

  • Secure the property immediately to prevent further loss;

  • Provide full cooperation, photos, and documentation during the review;

  • Maintain accurate property details, banking information, and contact data;

  • Avoid public statements, legal filings, or claims outside the Resolution Center until Palmabook completes its review.

Failure to comply may result in denial of benefits.

7. Subrogation & Recovery Rights

Palmabook reserves the right to pursue reimbursement from the Responsible Guest or third parties for any amounts paid under this program.
By accepting payment, the Host assigns Palmabook all rights of recovery up to the reimbursed amount.
This ensures systemic protection against fraud and duplicate recovery.

8. Liability Disclaimer

The Host Guarantee does not create any legal duty or insurer-client relationship.
Palmabook’s total liability under this program is limited to the amount approved and paid per verified claim.
Palmabook provides services strictly “as-is” within international standards of good faith and digital hospitality commerce.

9. Program Modifications

Palmabook may update, suspend, or discontinue the Host Guarantee at any time.
Revisions take effect upon publication on the Platform with an updated “Last Updated” date.
Continued participation as a Host constitutes acceptance of any modified terms.

10. Governance and Dispute Handling

All communications and disputes under this program must be submitted exclusively via the Palmabook Compliance Channel integrated into the Platform.
No external legal, court, or administrative proceedings are recognized until completion of this internal review.
This ensures neutrality, confidentiality, and data protection.

11. Contact Protocol

All Host Guarantee communications must be initiated via the Resolution Center or the Compliance Module within the Palmabook Platform.
No external emails, social media, or physical correspondence are considered valid notice.

12. Final Declaration

Palmabook is committed to trust, transparency, and protection across its hospitality network.
The Host Guarantee exists as a goodwill initiative to strengthen confidence and fairness between Hosts and Guests under a neutral global framework.